Important Information
Policies
To help make your stay at Sun Hotel in Santa Cruz de la Sierra as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies at Sun Hotel are straightforward, with timings and requirements designed to make check-in and departure as smooth as possible.
Check-in & Check-out
- Check-in: From 14:30
- Check-out: Until 12:00
- Early or late arrivals can be arranged with the front desk in advance.
Age & Identification
- Minimum age for check-in: 18 years
- A government-issued photo ID and credit card are required upon arrival.
- Children are welcome; guests 17 and older are charged as adults.
Deposits & Payments
- No mandatory cash deposit, but a credit card guarantee is required.
- Accepted methods: Visa, Mastercard, and cash.
Pets & Smoking
- Pets are not allowed at the property.
- Smoking is permitted only in designated outdoor areas.
Cancellation Policy
- Most rates allow free cancellation up to a specified date (varies by booking type).
- Non-refundable bookings may be charged in advance.
- Guests should always confirm cancellation terms at the time of reservation.
Other Notes
- Cribs or extra beds are not available.
- Complimentary airport shuttle is included for all reservations.
- COVID-19 measures may include mask use in public spaces.